Privacy Policy

1. Who We Are

ACB – All Caravans Bought is a UK-based vehicle buying service. We buy touring caravans, motorhomes and camper vans from private sellers across the United Kingdom.

Website: allcaravansbrought.co.uk

If you have any questions about how we handle your personal data, please contact us at the details provided in Section 10.

2. What Data We Collect

We collect the following categories of personal data when you interact with our website or contact us:

2.1 Data you provide directly

• Full name
• Email address
• Phone number
• Location (town or postcode)
• Vehicle details — make, model, year, condition
• Any additional information you choose to include in your enquiry

2.2 Data collected automatically

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on our website
• Referring website (how you found us)
• Device type (desktop, mobile, tablet)

This technical data is collected via cookies and analytics tools. See Section 7 for more information.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiry and provide a vehicle price estimate
• To contact you by phone, email or SMS regarding your vehicle sale
• To arrange collection of your vehicle once an offer has been accepted
• To process payment for your vehicle
• To improve our website and services based on usage data
• To comply with our legal obligations
• To send you relevant marketing communications (only where you have consented)

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Contract performance — processing is necessary to fulfil the vehicle buying transaction you have entered into with us
• Legitimate interests — to respond to your enquiry and operate our business effectively
• Consent — for any optional marketing communications or non-essential cookies
• Legal obligation — where required to comply with applicable UK law

5. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and in accordance with our legal obligations:

• Enquiry data (no transaction) — up to 6 months from last contact
• Transaction data (completed purchase) — up to 6 years for financial and legal compliance purposes
• Marketing data — until you withdraw consent
• Website analytics data — up to 26 months (anonymised after 14 months)

After these periods, your data is securely deleted or anonymised.

6. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with:

• Formspree Inc. — our form processing provider, used to receive your enquiry submissions. Formspree processes data on our behalf under a data processing agreement. See Formspree's Privacy Policy.
• Google LLC — for website analytics (Google Analytics) and advertising (Google Ads). Data may be transferred to the US under appropriate safeguards.
• Our internal team — staff members who need access to your data to process your enquiry and manage the vehicle purchase.
• Legal authorities — where required by law, court order or regulatory authority.

All third-party processors are required to handle your data securely and in accordance with UK GDPR.

7. Cookies

Our website uses cookies — small text files stored on your device. We use the following types of cookies:

• Essential cookies — required for the website to function correctly. These cannot be disabled.
• Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics). These are only set with your consent.
• Advertising cookies — used by Google Ads for conversion tracking and remarketing. These are only set with your consent.

You can manage your cookie preferences at any time using our cookie consent banner. You can also control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your data in certain circumstances ("right to be forgotten")
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can request your data in a machine-readable format
• Right to object — you can object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — where we rely on consent, you can withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us using the details in Section 10. We will respond within one calendar month.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk | Helpline: 0303 123 1113.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These include:

• HTTPS encryption on all pages of our website
• Secure form processing via Formspree
• Access controls limiting who can view your data internally
• Regular review of our data handling practices

No data transmission over the internet is 100% secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.